Today we will learn about Hana Bank’s customer center and phone number. Hana Bank is a commercial bank affiliated with Hana Financial Group, and as the first domestic short-term finance company, it has contributed to the economic growth of Korea and the development of the financial industry by efficiently procuring and brokering the working capital needed for industrial facility operation.
If you encounter any inconveniences or inquiries while doing banking business, you may contact the customer service center or visit the branch directly for face-to-face consultation. On the website, you can use banking services such as internet banking, funds, cards, currency exchange, and overseas remittance, as well as services such as deposits, savings, product subscription, and branch information.
Hana Bank Customer Center
The Hana Card customer service phone number is 1599-1111. Please note that we also operate a credit card customer center, internet banking customer center, and foreign customer center.
When you call the Hana Card Customer Center and connect with a counselor, the consultation hours are from 09:00 to 18:00 on weekdays (excluding public holidays), and loss reports are available 24 hours a day, 365 days a year.
Hana Bank Customer Center: 1599-1111
Credit Card Customer Center: 1800-1111
Internet Banking Customer Center: 1588-3555
Foreign Customer Center: 1599-1111 (Korean, English, Chinese available)
ARS shortcut number
Number 1: Transfer money to Hana Bank
No. 2: Transfer to another bank
No. 3: Balance inquiry
No. 4: Transaction history inquiry
No. 5: Other services
No. 8: Foreign language service
No. 9: My phone service
Number 0: Connect to a counselor
* : Fast/slow speech service
# : Accident report
👇 Go to Hana Bank (Android)
👇Go to Hana Bank (iPhone)
#: Go to accident report
Number 0: Report an accident through a counselor
Number 1: Report damage from financial fraud
No. 2: Cash card and debit card
No. 3: Credit and check cards
No. 4: Cashier’s check issued by Hana Bank
No. 5: Bankbook and seal
No. 6: Lock card and OTP card
Find a Hana Bank branch
You can find Hana Bank branches, automated corners, and special services for foreigners. You can find Hana Bank not only domestically but also overseas. Please note that you can check the address, phone number, 365 corner, and business hours.
frequently asked questions
What are the customer center operating hours?
Hana Bank Customer Center is open from 9:00 am to 6:00 pm on weekdays. However, the ARS system is available 24 hours a day.
What tasks can the ARS system handle?
Through the ARS system, you can handle various tasks such as account inquiries, transfers, reporting lost cards, and paying utility bills.
How do I use the customer center overseas?
If you are using the Hana Bank Customer Center from overseas, call +82-42-520-1111.
Can I resolve internet banking issues through customer service?
Yes, you can resolve inquiries and problems related to Internet banking through the Internet Banking Customer Center (1588-3555).
What information should I prepare when contacting customer service?
To verify your identity, prepare information such as ID, account number, and card number in advance to ensure prompt service.
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