Today, we will learn about T’way Air’s customer center and phone number. T’way Air is a low-cost airline in Korea that operates various routes, including domestic and international routes.
T’way Air is loved by many travelers for its cheap airfare and excellent service. If you have any questions or inconveniences while using T’way Air, please contact the T’way Air customer center to resolve them.
T’way Air Customer Center
The T’way Air customer center phone number is 1688-8686. If you have any questions about reservations, refunds, cancellations, or changes while using T’way Air, please contact the customer center. Consultation hours are from 7:00 AM to 7:00 PM every day.
T’way Air Customer Center Phone Number: 1688-8686
Consultation Hours: 7:00 ~ 19:00 every day
ARS Shortcut Number
1: Domestic Flight Inquiry
2: International Flight Inquiry
5: Other Inquiries
👇 T’way Air Direct (Android)
👇 T’way Air Direct (iPhone)
Online Check-in
T’way Air provides an online check-in service. After entering the information required for check-in and selecting a seat, you can complete online check-in without having to go through a separate procedure at the airport counter.
However, if you have luggage, you must check in your luggage at the counter and then go to the departure gate.
Domestic flights 24 hours to 35 minutes before departure Nationwide flights 24 hours to 1 hour before departure
Online check-in restricted passengers
Passengers with infants
Passengers who pre-purchase emergency exit seats
Code-operated flights passengers
Passengers with pets
Passengers who pre-apply for wheelchairs
Passengers who are pregnant for 32 weeks or more
T’way Air baggage regulations
Free carry-on baggage regulations
SizeThe sum of the three sides (width/length/height) must be within 115cm
Maximum sizeWidth (A) 40cm, length (B) 20cm, height (C) 55cmAllowed amountRegular/smart/event fares: 1 per person (10kg)
Business fares: 2 per person (10kg each)Additional carry-on itemsElectronics (laptops, small cameras, mobile phones, tablet PCs)
Bag and coats (briefcases, handbags, coats, blankets)
Infant items (during the flight) Infant food to be used, Infant Carrying Basket Bassinet, Single-character folding small stroller)
Service dog (1 guide dog for the blind or deaf-mute service dog)Restricted items to be carried on boardSharp, pointed, or long stick-shaped items
Chemicals, toxic substances, explosives, and flammable substances
Aggressive items not normally carried by people, and other items that can be used as weapons
Free checked baggage regulations
Domestic flightsEvent/Smart fares: 15kg
Regular fares: 20kg
Business fares: 30kg
One stroller or infant car seat (for infants under 2 years old)International flightsRoutes other than Guam/Saipan, Australia, Singapore, and Ulaanbaatar:
Event fares: Not provided
Smart fares: 15kg
Regular fares: 20kg
Business fares: 30kg
One stroller or infant car seat (for infants under 2 years old)
Size Restrictions
The sum of the three sides (width/length/height) is within 115cm, maximum size is 40cm width, 20cm length, 55cm height
Items restricted from being carried on board
Sharp or pointed objects, knives, golf clubs, scissors, chemicals, toxic substances, explosive and flammable substances, aggressive objects that people do not normally carry, etc.
T’way Air Lost and Found Center
If you lose something while using T’way Air, you can search for it at the T’way Air website’s Lost and Found Center. The T’way Air Lost and Found Center collects and stores items that you forgot on board. Items found on board are often found at the destination airport, so it is best to search for them based on the destination airport.
Important items such as passports, ID cards, and cash with personal information will be handed over to the airport police. In addition, items exceeding the duty-free range will be handed over to customs. Items that are not claimed within 1 month of being found will generally be donated to a welfare organization or disposed of on their own. Also, items expected to spoil are said to be disposed of the next day.
If you lose an item onboard T’way Air, you can find the lost item by entering the arrival airport/flight number/flight period, etc. on the T’way Air lost item search page below.
If you lose an item while moving around the airport or using airport facilities, you should contact the lost item agency of the relevant airport.
Frequently Asked Questions
T’way Air Customer Center operates a frequently asked questions menu. Questions and answers are organized by category, so if you refer to it before contacting the customer center, you can resolve any questions you may have.
Can I earn mileage or points when boarding T’way Air?
We do not currently operate a separate mileage or point system. We are doing our best to provide you with reasonable prices and services, so please pay close attention.
What are the prohibited items onboard?
Additional batteries, cosmetics, chargers, sprays, laptops, lighters, water, batteries, electronic cigarettes, knives, etc. For detailed information, please visit the Aviation Security 365 site below.
Is online check-in possible for flights departing overseas?
Currently, online check-in is not available for flights departing overseas except for Japan (Fukuoka, Osaka, Tokyo, Sapporo, Okinawa, Kumamoto), Taiwan (Songshan), and Hong Kong.
What is t’shop?
t’shop is another name for the in-flight sales service provided by T’way Air. The sales service has ended for domestic flights, and you can purchase logo products, light meals, snacks, drinks, etc. through t’shop only for international flights. (It may not be sold on some international routes, so please ask the flight attendant before purchasing on board.)
Conclusion
This is how you can find out about T’way Air’s customer center and phone number. T’way Air operates a customer center and FAQs for the convenience of customers, so if you have any questions or problems while using T’way Air, we hope that you will be able to resolve them by contacting the customer center.
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