카카오뱅크 고객센터 전화번호If you are looking at this post because you need it urgently, check it out right below.
First, how to find the customer center phone number in the Kakao Bank app is as follows.
‘ Log in to the Kakao Bank app > More (three points) > Customer center > Telephone consultation ‘
If you go to the phone consultation page in this order, the following screen will appear.
For telephone consultation, there are 4 numbers.
1. Representative Customer Center: 1599-3333
2. Accident reporting customer center: 1599-8888 (24 hours a day, 365 days a year)
3. Senior Customer Service Center: 1599-8500
4. Overseas call: +82-6420-3333
Other than the accident report phone, the operating hours of the customer center are as follows.
– Deposit/deposit, loan, card inquiries: 365 days a year 09:00 ~ 22:00
– Jeonse and monthly rent deposit loans, foreign exchange inquiries: Weekdays 09:00 ~ 18:00
After connecting to the representative customer center at 1599-3333, three menus appear.
Number 0 is employee connection.
1 is reported as lost.
Number 8 is voice phishing, reporting an accident.
For additional services, please refer to the image below and click.
In addition to connecting to the customer center by phone, you can also receive counseling through the KakaoTalk chatbot or talk consultation.
A chatbot is a service that responds when you enter an inquiry, and a talk consultation is a consultation with a counselor through chat.
In the case of talk consultation, the operating hours are 09:00 ~ 22:00 every day.
If you select ‘consult via kakaotalk’ on the customer center page below, you will be connected to the chatbot first.
As shown below, Kakao Bank Customer Center chatbot and Kakao Talk window appear in KakaoTalk.
Here, you can check the answer by entering a simple question in the ‘Send a message to the chatbot’.
If you would like to chat with an agent,
There is a ‘Connect to counseling staff’ in the chat input window. Clicking this will send a chat request to the agent.
After that, you can proceed with the consultation with the agent.
In addition to the methods above, you can also make 1:1 inquiries, and you can receive answers to your inquiries by email and mobile phone number.
For non-urgent inquiries, it is also a good way to receive answers using 1:1 inquiry.
Up to this point, we have learned how to use the customer center, including Kakao Bank’s customer center phone number and hours, how to chat and make 1:1 inquiries.
This is information that cannot be found if you are in a hurry, but you can easily find it if you follow the order given above. Also, don’t forget to check the operating hours before making an inquiry.
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