Today, we will learn about Air Busan’s customer center and phone number. Air Busan is a low-cost airline affiliated with Kumho Asiana Group. It operates domestic flights as well as international routes to Japan, Thailand, Vietnam, China, etc.
When using Air Busan, there are times when you need to contact the customer center due to cancellations, delays, or schedule changes. If you are having trouble connecting to the Air Busan customer center, we will also introduce how to contact the website or via email.
Air Busan customer center phone number
The Air Busan customer center is 1666-3060. If you want to connect to a customer service representative through the reservation center, press 9 (connect to customer service representative) to connect immediately. Please note that the extension numbers for international and domestic flights are different for fare information, reservation reconfirmation text messages, and departure/arrival information.
Air Busan Customer Center: 1666-3060
From overseas: (+82)-70-7997-3060
Group reservation inquiries: 1666-6265
ARS Direct Service
NumberInternationalDomestic1Fare informationReservation reconfirmation text message2Reservation reconfirmation text messageDeparture/arrival information3Departure/arrival informationFlight schedule information4Flight schedule information-9Connect to a counselorConnect to a counselor*(asterisk)Listen againListen again
Customer Center Operating Hours
Air Busan Customer Center operating hours are 09:00~19:00, 365 days a year, based on Korean time. Occasionally, when overseas, you may mistake the local time for the time you are calling, so please make sure to check the Korean time.
Domestic/International: 09:00~19:00 (Open year-round)
Group reservation inquiries: 09:00~17:00 (Except Sundays and public holidays)
👇 Go to Air Busan (Android)
👇 Go to Air Busan (iPhone)
Homepage & Email Inquiry
Homepage Inquiry
You can also use customer service through the Air Busan Customer Center homepage. First, if you go to the Air Busan homepage, you will see the questions and answers organized under the following major topics under ‘Frequently Asked Questions’.
Email Inquiry
The Air Busan Customer Center email address is webmaster@airbusan.com. You can ask questions about various issues such as reservation cancellation, seat selection, reservation inquiry, refund, and baggage. If you are in Tokyo, Osaka, Fukuoka, or Sapporo, Japan, please send an inquiry to jpreservation@airbusan.com.
Air Busan Customer Center Email Address: webmaster@airbusan.com
When sending from Tokyo, Osaka, Fukuoka, Sapporo, Japan: webmaster@airbusan.com
Frequently Asked Questions
You can find questions and answers about website use, reservations, reservations and changes, transportation, refunds, ID search, services, mobile, payment, etc. in the Air Busan Customer Center FAQ.
Guide to handling airline tickets in case of flight cancellation due to bad weather or typhoons
You can process a refund without a fee after checking the flight cancellation text.
If you purchased through Air Busan website/mobile/reservation center/airport branch
→ Refund directly from [My Reservation Inquiry] on the website/mobile (no fee collected)
* If a fee was charged after a direct refund, please contact the Air Busan Reservation Center (1666-3060 / 09:00~19:00 every day, based on Korean time).
If you purchased through a site other than Air Busan or a travel agency
→ Request a refund from the relevant place of purchase
Please check the real-time departure/arrival information on the website for delay/cancellation information.
I canceled my flight. When will I get a refund?
If you cancel your flight, you will be refunded through the original payment method (credit card/check card/Naver Pay/real-time account transfer). The refund period may vary depending on the payment method and card company. Please refer to the information below.
Credit card: 3-14 business days (However, if you cancel overseas currency/overseas card payment, it may take 4-6 weeks based on business days)
Check card: 7-14 business days
Naver Pay/real-time account transfer: Refund will be processed on the same day or the next business day
Details such as refund processing and deposit may vary depending on the card company. Please contact the payment company you used.
Is there a pet quarantine procedure when bringing a pet (dog, cat)?
There is no quarantine procedure for domestic flights, and for international flights, you must check the quarantine regulations and preparation requirements of the destination country and prepare quarantine-related documents. Please refer to the website of the National Institute of Animal Quarantine.
Conclusion
This is how we learned about Air Busan’s customer center and phone number. We hope this information will be useful to those who are planning to use Air Busan or are currently using it, and we hope you have a pleasant trip.
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