Today, we will learn about the Lina Life Customer Center and phone number. Lina Life is a subsidiary of Swiss Chubb and is the first non-Korean insurance company to enter Korea. Lina Life sells various insurance products such as dental insurance, cancer insurance, health insurance, term insurance, dementia insurance, and silver insurance.
The Lina Life Customer Center can handle all related tasks such as insurance-related consultations, cancellations, loans, congratulatory money-related guidance and applications, address changes, transfer account changes, revival, reissue of securities, deposit history inquiries, and insurance payment applications. If you have any inquiries, please contact the customer center to resolve them.
Lina Life Customer Center
The Lina Life Customer Center phone numbers are 1588-0058 (paid), 080-377-1111 (free), etc., and from overseas, you should call 82-2-6441-7700. In addition, 1566-0021 is operated as a customer center exclusively for insurance premium payments.
Lina Life Customer Center Phone Number: 1588-0058 (paid), 080-377-1111 (free)
From overseas: 82-2-6441-7700
Insurance Premium Payment Customer Center: 1566-0021
👇 Go to Lina Life (Android)
👇 Go to Lina Life (iPhone)
Customer Center for the Disabled
Lina Life operates a customer center for the disabled. The customer center for the disabled phone number is 02-6441-7220, and consultation hours are from 9:00 to 18:00 on weekdays.
Consultation Talk Inquiry
Lina Life operates a chatbot service on the website, so those who have difficulty with phone consultations are encouraged to use it. In addition, a service is also operated where inquiries left on the bulletin board are confirmed and answered, and consultations are also available through Kakao Plus Friends.
Chatbot consultation: 24 hours a day, 365 days a year
Bulletin board consultation: Weekdays 09:00 ~ 18:00
FAX consultation: Weekdays 09:00 ~ 18:00
Insurance claim and document consultation
Insurance claim consultation hours are weekdays 09:00 ~ 18:00 (closed on weekends and public holidays). Insurance claim Insurance claim can be made through the website, mobile, fax, mail, or in person.
Domestic: 1588-0058 (paid) / 080-377-1111 (free)
Overseas: 82-2-6441-7700
Insurance premium payment only: 1566-0021
Telephone consultation for the disabled: 02-6441-7720 (Weekdays 09:00 ~ 18:00)
Cyber window service
You can use various cyber window services such as insurance contract-related inquiries, changes, deposits/withdrawals, loans, accident insurance benefits, and certificate issuance through the PC homepage and mobile app using the contract holder’s joint certificate.
Lina Life Insurance Cyber Window Service is available after logging in with a public certificate. You can check the accident insurance benefits received within 30 days at Cyber Window > Accident Insurance Benefits > Accident Insurance Benefit Inquiry on the Lina Life Insurance homepage.
Find Lina Life Insurance Branch
You may need to visit a branch to file an insurance claim. Lina Life operates a headquarters and customer lounge. You can find a branch in your area or the area you want. Business hours are from 09:00 to 16:30 on weekdays, and branches are closed on weekends and public holidays.
Frequently Asked Questions
You can check the questions under Insurance Claims, Contract Inquiries, etc. in the Lina Life Customer Center FAQ. If the content you want to inquire about is not in the FAQ menu, you can resolve it by contacting the customer center.
Where can I check my surrender refund?
You can only check my surrender refund on the PC web homepage. You can check it by going to Cyber window → Payment Application → Surrender Refund Inquiry/Application.
How do I claim my insurance online?
You can do this on the PC, mobile web, and through the mobile APP. (However, the insured = myself as the beneficiary / the insured ≠ myself as the beneficiary / the contract holder who is the “parent” of the minor insured is possible.)
How much unpaid insurance premium does it have to be for it to become invalid (cancelled)?
If the insurance premium is not paid for 2 consecutive months, the insurance will be canceled (cancelled) on the 1st of the following month, and the insurance will be invalidated and coverage will be unavailable.
Therefore, you must check the insurance premium payment status to receive consistent coverage.
I want to change the insurance premium payment card
You can change the card for insurance premium payment through the website, customer center, or customer lounge.
I have submitted the insurance claim documents. When will I receive the insurance money?
After submitting the documents, the review deadline is set at 3 business days for written review and 10 business days for on-site review. If there is a delay, we will inform you separately.
What should I do if I want to pay the insurance premium immediately?
Automatic transfer (CMA available for deposit/withdrawal transactions)
Card transfer
Virtual account
Immediate withdrawal from account or card
Cyber window lump sum payment (Kakao Pay, Naver Pay available)
Conclusion
We have learned about Lina Life Insurance’s customer center and phone number. If you are using Lina Life Insurance and want to claim insurance money or have other inquiries, we hope this will be helpful in resolving them by contacting the customer center.
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