Today, we will learn about DHL delivery tracking methods and customer service centers. DHL is a company famous for international delivery along with FedEx, but in the domestic market, DHL is more active in international delivery than FedEx.
Since overseas delivery takes a long time, many people use DHL, which delivers quickly even though it is overseas delivery. Let’s learn about how to track DHL delivery using the tracking number.
DHL Express
DHL handles more than 1.5 billion pieces of cargo annually in over 220 countries and over 120,000 cities with 380,000 employees, approximately 6,500 offices, over 420 aircraft, and 76,200 vehicles. It also boasts the fastest delivery in the world.
DHL Express is a German delivery company, and DHL Korea is also in charge of fast movement or delivery to various places around the world, with pickup and delivery as its main business. Since DHL is widely used for international shipping, the disadvantage is that the delivery time is long.
The arrival time for DHL delivery varies depending on the sender’s service, but usually, if the customs clearance number is entered correctly, you can receive it within 7 days for overseas shipping.
DHL Delivery Tracking
To track DHL delivery, you need to know the tracking number. The tracking number can be provided by the shopping mall where you made the purchase or you can find it out through the other party. Since personal information is displayed when tracking with the tracking number, it is recommended not to share it with others.
Go to DHL homepage
Enter the tracking number
Check delivery information
Track delivery
You can check all delivery details. If you have any additional questions, please contact the customer center.
DHL Delivery Tracking (Mobile)
DHL delivery tracking is also available through the mobile app DHL Express. You can download the mobile app directly from the link below.
👇 DHL Express Mobile (Android)
👇 DHL Express Mobile (iPhone)
You can check the delivery status of your parcel by running the downloaded app and entering the tracking number you received from the place of purchase. The tracking number is recorded as history, so you do not need to enter it again when checking again.
DHL Customer Center
The DHL Customer Center number is 1588-0001. After calling the number, you can track your delivery or ask questions according to the instructions. If calling is inconvenient, you can make an online inquiry through the Internet Customer Service Center below.
If you have checked your DHL delivery but are staying in one place for a long time, please contact the Customer Center by phone to resolve the issue.
DHL Customer Service Phone Number
Main Number: +82 1588-0001
– For private customers and small parcels and documents, air cargo less than 30 kg
International Standard Parcel Service: +49 229 92 95 95 95
Global Phone Numbers
Air Export Cargo: +82 32 744 4455
Air Import Cargo: +82 32 744 4545
Sea Export Cargo: +82 22 600 5661
Sea Import Cargo: +82 51 603 1500
Main Number: +82 2 2600 5500
Frequently Asked Questions
How can I track my shipment?
You can track your shipment using our website or one of our online portals. Usually, the seller or online store will send you a link to track your shipment.
What is a tracking number/ID?
A tracking number or ID is a combination of numbers and/or letters that uniquely identifies a shipment. The ID can be between 10 and 39 characters long.
Where can I find my tracking number/ID?
Typically, the seller or online store can provide you with a tracking number or ID. If you ordered an item from an online store, the tracking number or ID is usually included in the confirmation email or shipment notification. If not, please contact the seller or online store. Not all shipments have a tracking number/ID.
When can I see the tracking information?
You can track your shipment within 24-48 hours after you receive the confirmation email from the seller or online store. The reason it takes a while to check the shipment status is because the first shipment status update is made when the shipment is delivered to DHL, i.e. when the shipment leaves the fulfillment center of the seller or online store.
Why is my tracking number/ID not working?
If the tracking ID is not working, please contact the seller or online store.
When will my shipment arrive?
Once the seller or online store has delivered the shipment to DHL, it will be shipped according to the service you have chosen. The seller or online store usually displays the transit time on their website. Please note that the transit time may vary depending on the selected product/service and the origin/destination relationship. It may take 2-3 days for nearby countries and up to 20 days for distant countries. Also, please note that depending on the selected product/service, the cargo is usually delivered to the local postal company of the country and then finally delivered to the consumer.
My cargo is damaged or the contents are lost. What should I do?
If the cargo is delivered by local post, you must go to the local post office within 7 days and submit a damage report. Send the damage report to the seller or online store. The seller or online store will then claim compensation for the damaged or lost parcel from DHL. Please understand that only the seller or online store can claim compensation as a contractual partner of DHL.
Conclusion
This is how you can track DHL shipments and customer service. If you want to know when the product you purchased through overseas direct purchase will arrive, please refer to it and check it carefully so that you can receive it as soon as possible.
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