Today, we will learn about the Cheongho Nais Customer Center and AS application methods. Cheongho Nais is one of the representative water purifier brands and sells various products such as coffee machine water purifiers, ice water purifiers, and hot and cold water purifiers. In addition, it also has a lineup of air purifiers, dehumidifiers, and bidets.
If you have any questions or inconveniences while using the product, you can contact the customer center to resolve them. You can apply through the engineer in charge, but in this case, the work request is made after applying for A/S through the Cheongho Nais Customer Center Call Center at the headquarters, so it is recommended to apply directly to the customer center in the first place.
Cheongho Nais Customer Center
Cheongho Nais Customer Center provides phone consultation and KakaoTalk consultation services. The customer center phone number is 1588-2290 and is open from 09:00 to 18:00 on weekdays and 09:00 to 12:00 on Saturdays. (Closed on weekends and public holidays)
Customer Center Phone Number: 1588-2290
Consultation Hours: Weekdays 09:00 – 18:00, Saturdays 09:00 – 12:00 (Closed on weekends and public holidays)
ARS Shortcut Number
1: AS and previous installation inquiries
2: Product purchase inquiries
3: Rental contract progress inquiries
4: Rental return inquiries
5: Rental fee payment and non-payment inquiries
9: Other inquiries
Cheongho Nais KakaoTalk consultation
Instead of a call center phone consultation, you can also use KakaoTalk chat consultation. Search for ‘Cheongho Nais Consultation Talk’ on KakaoTalk and add the channel. You can chat in real time with a counselor, and it is available from 9:00 to 18:00, Monday to Friday. Chat is not available outside of these times.
Apply for Cheongho Nais AS
You can apply for Cheongho Nais AS by calling the customer center at 1588-2290 and connecting to a customer service representative. For those who rent the product, the on-site AS fee is free, but if the failure is due to your own fault, you may be charged for parts, so please receive detailed information when applying for AS at the customer center.
If you have not received regular inspections and need to request a visit, you can request a visit through the customer center. If it is difficult to connect to a customer service representative, you can apply for AS online.
AS fee
AS fee is free depending on the type or form of the contract, but parts and travel fees may be incurred. Please contact the customer center for detailed information on AS fee.
Parts fee
If parts need to be replaced during repair, the parts price including 10% VAT will be charged.
Travel fee
Travel fee is a fee incurred when visiting regardless of product repair. 20,000 won will be charged for weekday visits, and 25,000 won will be charged for holidays (Sat, Sun, public holidays).
Visit day business trip feeWeekdays20,000 wonHolidays(Sat, Sun, public holidays)25,000 won
If you are looking for a service center branch near your current location, you can check the branch location and detailed information on the Cheongho Nais Online Customer Center homepage.
Cheongho Nais Product Service
Cheongho Nais product services include premium, rental, mattress, and solar power services. Premium services are classified into water purifier and non-water purifier groups.
Cheongho Nais Premium Service includes a 2-year contract period, filter replacement according to product replacement cycle, regular inspection, free replacement of AS parts, etc. Please refer to the contract contents above.
Cheongho Nais VIP Customer Service
Cheongho Nais VIP customer selection criteria include Gold, Diamond, and Premium. VIP customer benefits vary by level. Customer services include birthday gifts, one-time free mattress care service, invitations to our major events, special discounts when purchasing our cosmetics, tubing and cork replacement service, free water quality testing service, free relocation installation service, and dedicated call center consultation service.
VIP customers are selected every January or July, and those who satisfy both the number of products used and the actual amount for the past year are selected. Groups or corporations with more than 3 overdue payments at the time of selection are excluded. Related matters may change depending on the company’s circumstances.
Frequently Asked Questions
The Cheongho Nais website has a Frequently Asked Questions FAQ menu. Questions that customers often ask about and answers to them are categorized by category. You can check the details by accessing the website link below. Some answers include videos, so I think it will be easier to understand.
How can I contact the Cheongho Nais Customer Center?
The Cheongho Nais Customer Center phone number is 1588-2290, and the operating hours are from 9:00 AM to 6:00 PM.
How much is the business trip fee?
A business trip fee of 20,000 won is charged for a weekday visit, and 25,000 won is charged for a holiday (Saturday, Sunday, public holidays).
What is the warranty period for the product?
The quality warranty period for Cheongho Nais products is 1 year after purchase, and the warranty period is calculated based on the date the contract is issued or the date the product is delivered.
Conclusion
Today, we learned about the Cheongho Nais customer center and how to receive after-sales service. If you have any problems or inquiries while using Cheongho Nais products, we hope you can resolve them through the customer center.
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