Today, we will learn about Electrolux service centers and customer centers. Electrolux sells various home appliances such as cordless vacuum cleaners, corded vacuum cleaners, robot vacuum cleaners, air purifiers, small appliances, dishwashers, and induction cookers.
Electrolux service centers are not specialized stores that only handle Electrolux, but are complex service centers where you can also receive service for other products. There may be slight differences by branch, so we recommend that you check before visiting.
Electrolux service center
The Electrolux service center is 1566-1238, and consultation hours are from 9:00 AM to 6:00 PM on weekdays.
Electrolux service center phone number: 1566-1238
Consultation hours: Weekdays 09:00 ~ 18:00
Lunchtime: 12:00 ~ 13:00
Online inquiry
You can make inquiries through 1:1 customer consultation on the Electrolux homepage. The counselor will confirm your inquiry and respond as soon as possible, so if you have trouble connecting by phone, please try using online inquiry. Models available for on-site service
Model name Description Ultra One Z90, Z8841, Z8860P, Z8861P, ZUO9924P, ZUO9928P, ZUO9927K Ultra One Mini ZUOM9911SO, ZUOM9911CB Ultra Silencer ZUS3970P, ZUS4065AF, ZUS4061EN, ZUSG4061 Ultra Flex ZUF4202OR, ZUF4204REM, ZUF4206DEL, ZUF4206AF, ZUF4306DEL, ZUR4304REM, ZUF4307ACT, ZUF4301OR PURE C9 PC91-ALRG1, PC91-5STM, PC91-5IBM, PC91-4IG, PC91-4CR, PC91-4MBPURE D9PD91-ALRG2, PD91-8SSM, PD91-6STPURE A9 Air PurifierPA91-406GY, PA91-606GY, PA91-406DG, PA91-606DGPURE I9 Robot Vacuum CleanerPI91-5SGM, PI91-5SSM, PI92-6DGM, PI92-6STN, PI81-4SWP
Electrolux Repair Cost
Electrolux repair cost is the sum of parts cost, repair cost, and travel cost. Parts cost is the price of parts used when parts need to be replaced when repairing a finished product. The parts price includes 10% VAT. Repair cost is the technical fee excluding parts cost in case of paid repair. It is calculated by the standard labor cost considering the time required for repair, difficulty, etc. Free Repair
If a malfunction occurs in terms of function or performance under normal use within the quality warranty period, a service engineer will perform a free repair if the same part fails again within 3 months after repair. Paid repairs
When using the product and making simple adjustments without disassembling it
Products whose warranty period has expired
When reinstalling a product that was initially delivered or poorly installed by the sales outlet (customer)
When there are problems with the external environment such as the Internet, wired signal lights, and antennas
When cleaning and removing foreign substances such as dust and heads inside the product
When changing the installation due to moving or relocating the product
When a malfunction occurs due to failure to follow the precautions in the user manual
When a malfunction occurs due to a product from another company
When a malfunction occurs due to an optional product or consumable not specified by our company
When a malfunction occurs due to incorrect use of the electric capacity
When a malfunction occurs due to external impact or damage, etc.
When a malfunction occurs due to repairs by someone other than an Electrolux Korea designated service engineer
When a malfunction occurs due to natural disasters (fire, earthquake, flood damage, lightning, tsunami, etc.)
When the life of consumable parts has ended (batteries, fluorescent lamps, filters, heads, lamps, ink, toner, etc.)
Electrolux Find a Service Center
Electrolux service centers are located nationwide. Please search for the nearest Electrolux service center on the website before visiting.
Frequently Asked Questions
The Electrolux website operates a frequently asked questions service. Before consulting the customer center, please refer to this service to search for similar malfunctions or inquiries and resolve them.
What is the free warranty period for the product?
The warranty period is 1 year for the quality, performance, function, and defects of the product from the date of purchase, and 6 months for the battery. (The warranty period for batteries has been extended to 1 year for new products released in 2017.) However, malfunctions due to consumer negligence, consumables, and natural disasters are subject to a fee. In addition, if a household product is used for business purposes or in a business establishment rather than for household use, the warranty period is 6 months.
Is it possible to receive delivery if it is difficult to visit the center?
Delivery is possible, and if it is a paid service, a one-way delivery fee will be charged in addition to the repair cost (parts cost + labor cost) upon receipt of the repair. You can receive delivery service by calling the customer center (1566-1238) or through 1:1 inquiry on the website.
When receiving service through 1:1 inquiry on the website, please write ‘Name/Contact/Address/Model Name/Serial Number/Symptom’ and inquire to receive quick service.
There is a strong smell.
The causes of the smell are listed below. Check them and if the smell persists, you should have an engineer inspect it.
The smell is caused by foreign substances inhaled in the dust bag, motor protection filter, exhaust filter, etc., or if the dust bag has not been replaced for a long time, so if the smell occurs during use, you should replace the filter.
If the smell is also present inside the product, you can effectively remove the smell by using an air freshener.
If it has been exposed to the veranda for a long time during the summer rainy season, most of the smell will be removed by opening the vacuum cleaner lid and using it in a well-ventilated area. (Must dry in the shade.)
The cordless vacuum cleaner turns off while in operation. Is it broken?
Please remove dust from the dust bin and filter, and check if there are any foreign substances such as hair, thread, or rubber bands on the brush roller (a type in which a brush is wrapped around a stick) inside the wide floor nozzle. If the same symptom occurs even after removing the brush roller and checking if there are any foreign substances inside, you should have it inspected by an engineer.
Conclusion
This is how you learned about Electrolux service centers and customer centers. If you experience a problem with your product or have any inquiries, please refer to them and resolve the issue.
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