Today, we will learn about the Hyundai Home Shopping customer center phone number. Nowadays, people are using Coupang or mobile shopping more, but many people still use home shopping.
Hyundai Home Shopping is part of the Hyundai Department Store Group and operates in conjunction with department stores and online shopping. So, I would like to introduce the Hyundai Home Shopping customer center phone number and broadcast schedule.
Hyundai Home Shopping Customer Center
The Hyundai Home Shopping customer center phone number is 1600-0000. Customers using the mobile Hyundai Hmall can also call 1600-0009. Consultation hours are from 9:00 to 20:00 on weekdays, so please take note.
Hyundai Home Shopping Customer Center Phone Number: 1600-0000
Mobile Hyundai Hmall: 1600-0009
Consultation Hours: Weekdays 9:00 ~ 20:00
ARS Shortcut Number
1: Hmall Customer Center using Smartphone
2: Connect to Hmall Consultant
3: Connect to Shopping Live Consultant
👇 Go to Hyundai Home Show (Android)
👇 Go to Hyundai Home Shopping (iPhone)
Bulletin Board Consultation
Consultation by phone is only available from 9:00 ~ 20:00 on weekdays. At other times, you must use the 1:1 bulletin board consultation. Click on the bulletin board consultation to log in and make an inquiry.
Refund method
Return application period
Hmall products: Within 7 days after delivery
TV home shopping products: Within 30 days (However, clothing, jewelry, handbags, shoes, sunglasses: Within 15 days after receiving the product, fresh food: Within 7 days)
Non-returnable situations
Except for defective products, returns may be difficult if there are traces of use or damage due to consumer negligence.
Refund procedure
Refund processing begins within 24 hours after cancellation or return is completed.
For Hmall products, refunds are processed after the product is received and inspected, and this process may take approximately 4 to 7 days.
Refunds are processed using the payment method used when ordering, and if you wish to convert to a deposit, you can apply separately through the customer center.
Refund Processing Period
Credit Card: Approximately 3-7 days
Check Card: Within 7 days after cancellation
Wireless Bank Transfer: Refund the next day after requesting a refund
Mobile Payment: 3-5 days
Gift Certificate Payment: Deposit refund the next day after requesting a refund
Please familiarize yourself with the return and refund procedures to enjoy a convenient shopping experience.
Hyundai Home Shopping Broadcast Channel Guide
Hyundai Home Shopping has different channel numbers depending on the cable or IPTV company you use. Please refer to the list below.
Frequently Asked Questions
There is a frequently asked questions menu on the Hyundai Home Shopping website. We have organized the questions and answers that customers have asked by category. Please try using it before contacting the customer center.
Where can I check the delivery details of the product I ordered?
The delivery schedule for the product you ordered is provided based on the time of payment completion. The delivery schedule may vary depending on the type of product, so please check the delivery schedule according to the guide below.
When ordering as a member
1. Select [My Page > Order/Delivery Status > Order/Delivery Details]
2. Check detailed information about delivery
When ordering as a non-member
1. Select Non-member Order Inquiry on the login screen
2. Enter your name/order number
3. Check detailed information about delivery
How do I get a refund?
Refunds for cancellations or returns will be processed within 24 hours of cancellation or return receipt. However, refunds for returned Hmall products will be processed after the product is received and inspected, so it takes approximately 4 to 7 days.
However, in the event of abnormal financial operations such as weekends or holidays, it will be processed on the next business day. Please note that refunds are processed in the same way as the order payment method, and if you wish to deposit the amount to be refunded and use it later, please apply for a deposit conversion of the refund amount through the customer center.
How do I cancel my membership?
You can cancel your membership by selecting [My Page > Member Information > Cancel Membership] at the top of the PC screen.
Mobile
You can withdraw your membership by selecting [My Page > Bottom ‘Hyundai Home Shopping Co., Ltd.’ > Withdraw Membership] at the bottom of the screen.
Note
1. If there are orders in the process of delivery or return, withdrawal will not be processed.
2. Personal information will not be restored even if you re-register.
3. Benefits such as accumulated points, deposits, and discount coupons you have on Hmall will be automatically deleted and will not be restored even if you re-register.
4. When re-registering, you cannot use the ID you previously used.
Conclusion
This is how you learned about the Hyundai Home Shopping customer center phone number and broadcast schedule. If you need to return or get a refund while using Hyundai Home Shopping, please contact the customer center for proper guidance.
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