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Hi-Pass Unpaid Fee Inquiry: Everything You Need to Know
Are you a habitual user of the tollways in Singapore? If yes, then you must be familiar with Hi-Pass, the Electronic Road Pricing System (ERP) that automatically deducts your toll fees while travelling. As convenient as this system is, it is not uncommon to receive a message or email stating unpaid fees and the possibility of incurring penalties. Below is a guide on what you should do when you receive such notifications.
1. What is Hi-Pass?
Hi-Pass is a free-flow toll collection system that uses electronic devices to charge toll fees. The electronic device installed in the vehicle automatically deducts fees according to the journey taken.
2. Why did I receive an unpaid fee inquiry?
If an unpaid toll fee occurred, it is either due to insufficient balance in your cash card or issues with the electronic device in your vehicle, such as low battery or technical faults.
3. What should I do when I receive an unpaid fee inquiry?
When an unpaid fee inquiry is received, review the journey details and confirm whether the charge is correct. If it is indeed correct, make payment as soon as possible to avoid any penalties.
4. How do I make payment for outstanding fees?
Payment can be made online through the Hi-Pass website, mobile application, AXS station or through the UOB Mighty app. Payment can also be made at any authorised payment channels.
5. What happens if I don’t pay my outstanding fees?
Failing to pay outstanding toll fees will result in incurring penalties and restrictions being placed on your vehicle for future travels. Often, the vehicle will be barred from entering the tollway.
6. How can I avoid unpaid toll fees and penalties?
Ensure that your cash card has sufficient funds at all times or opt for the auto-top up feature to avoid any issues. In addition, ensure that your vehicle’s electronic device is well maintained and functioning correctly.
Summary
In conclusion, ensuring that you remain proactive about your Hi-Pass toll account is crucial. Always double-check your journey details and make payments within the allocated time to avoid incurring penalties. Be vigilant when it comes to your cash card’s balance and ensure that your vehicle’s electronic device is working correctly. By following these steps, you can avoid any unnecessary fines and drive with ease on Singapore’s busy roads.
