There are many people who use Temu, right? Judging from the number of Temu advertisements, it seems that Temu’s product offensive is enormous. This article explains in detail how to contact the customer center for Temu users, the return process, and the conditions for receiving a refund without a return.
Temu Customer Center
Temu Customer Center Phone Number
Temu does not provide a customer center phone number. The only phone number that is listed is the Temu headquarters phone number. Inquiries are processed through online chat or email.
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Go to Temu Customer Center👈
How to contact Temu Customer Center
You can contact Temu Customer Center through chat and email consultation.
1. How to chat consultation.
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Go to Temu chat consultation👈
You can start consultation by clicking the message icon on the Temu homepage or app.
You can also consult by going to ‘Me’ > Customer Support Center > Contact Us in the Temu app. Discount Code
2. Email Consultation
You can contact Temu Customer Service via email. Please check the email address below.
Email: help@temu.com
You can contact Temu Customer Service through these methods to get the help you need.
Temu Return Method
Let’s learn how to return products purchased from Temu. We will look at how to apply for a return on the mobile app and PC respectively.
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Go to Temu Return Page👈
Apply for a Return on the Mobile App
Launch the Temu app and log in.
Select ‘Me’ from the bottom menu.
Find the order you want to return in ‘My Orders’.
Click the ‘Return/Refund’ button on the order details page.
Select the product you want to return and the reason for the return.
Select the refund method: Temu Credit or existing payment method.
If you choose to receive the product by courier, pack the product and wait for the courier.
Apply for a Return on a PC
The method for applying for a return on a PC is similar to the mobile app. First, access the Temu website and log in.
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Go to Temu 👈
Select ‘My Orders’ in ‘My Account’.
Click on the order details of the order you want to return.
Click on the ‘Return/Refund’ button.
Select the product you want to return and the reason for the return.
Select the refund method: Temu Credit or existing payment method.
If you choose to receive the product by courier, pack the product and wait for the courier.
Note
You can return the product free of charge once within 90 days from the purchase date.
You can check the return status through the order details or Temu notification.
Temu refund conditions without return
Temu allows you to receive a refund without return in some cases. Let’s find out the conditions and regulations for refund without return.
Refund without return regulations
1. If there is a defect or problem with the product itself, a refund is possible without return. This applies to cases where the defect is obvious.Recommended products
2. Even in cases of simple change of mind, a free return and refund is possible once. However, a refund is not processed without return.
3. Temu may process a refund without requesting a return. This is determined by Temu’s internal policy.
How to request a refund without a return
To request a refund without a return on Temu, follow the steps below.
Log in to the Temu app or website.
Find the order you want to request a refund for in ‘My Orders’.
Click the ‘Return/Refund’ button on the order details page.
Select the ‘Refund Only’ option.
Select a reason for the refund request and attach photos or videos if necessary.
Click the ‘Submit’ button to complete the refund request.
Temu refund processing period
Temu’s refund processing period usually takes 2-6 days. However, it may take longer depending on the seller’s response speed or additional verification procedures. Generally, if the refund request is approved, the refund will be processed using the payment method used, and the refund will be completed within 15 days.
Temu Reviews
Temu is popular for its low price and benefits. Expectations for product quality may vary depending on the product, so you should make a careful purchase. It is recommended to refer to the reviews of Temu users to make a wise purchase decision. Recommended products
One of Temu’s biggest advantages is its low price. Many users express satisfaction with the price, and the coupons and discounts provided to new subscribers seem to be particularly attractive.
However, many people say that the product quality is random depending on the product. Some products boast better quality than expected, but others may be of poor quality or have problems, so caution is required.
Temu’s delivery service is generally evaluated as satisfactory. It takes about 1 to 2 weeks on average, and many reviews say that the delivery condition and packaging are good. However, some users feel that the delivery is somewhat slow.
Temu’s customer service is mainly provided through online chat and email, and many reviews say that they received quick and friendly responses.