Today, we will learn about Jin Air’s customer center and phone number. Jin Air is an LCC affiliated with the Hanjin Group. Among low-cost airlines, it continues to expand its routes and currently operates various routes at low prices.
If you have any inquiries about flight reservations, changes, cancellations, refunds, in-flight services, airport services, etc. while traveling, we hope you will resolve them through the Jin Air customer center.
Jin Air Customer Center
The Jin Air customer center phone number is 1600-6200, 02-6099-1200. Consultation hours are from 9:00 AM to 6:00 PM.
Jin Air Customer Center Phone Number: 1600-6200 / 02-6099-1200
Jin Air Customer Center Operating Hours: 09:00~18:00
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Jin Air Baggage Regulations
Carry-on Baggage
Customers are allowed to bring only 1 piece of carry-on baggage weighing 10kg or less on board.
The sum of the three sides is 115cm or less, and the maximum size of each side is 40cm wide, 20cm long, and 55cm high
Additional Allowed Items: 1 of a laptop computer, briefcase, or handbag
Checked Baggage
For safe check-in, bags (baggage) must be prepared according to the size and weight specified by the airline.
If the size of one piece of checked baggage exceeds 203cm (sum of length X width X height), it may be refused transport as checked baggage.
The weight of one piece of checked baggage cannot exceed 32kg, and if it exceeds, it must be packed separately.
Free checked baggage standards
RegionalAdults and children (over 2 years old)Infant (under 2 years old)Domestic flights15kgFolding stroller, 1 infant car seatJapan/China/Hong Kong/Macau/Taiwan/Southeast Asia15kgOne piece of baggage with a total of 115cm, 10kg or less, and 1 folding stroller or infant car seat (total of 2)Oceania1ri, 23kg or less (maximum sum of three dimensions is 158cm or less)
Prohibited items
The following restricted items are prohibited from being carried on board or checked in as baggage.
Dry ice for refrigeration purposes can be carried up to 2.5 kg per person with the airline’s approval.
Smart bags with lithium batteries that cannot be separated are prohibited items for transportation.
Items restricted for carry-on
Items that can be used as weapons and cause harm to other passengers cannot be carried on board and must be checked in.
The following items cannot be carried on board and must be checked in.
International flight liquids carry-on standards
– When using international aircraft, water, beverages, food, cosmetics, etc., liquids, sprays, and gels (gels or creams) can be carried in individual containers of 100 ml or less and in one 1L transparent plastic zipper bag per person.
Baby food and medicine are allowed to be carried only in the amount necessary for the flight.
Please check the complicated and strict carry-on regulations for lithium batteries.
Unaccompanied Minor Service Guide
Unaccompanied Minors (UM) refers to children traveling alone without a guardian.
The service is available to children aged 5 to 12 who are traveling alone without a guardian aged 13 or older for domestic flights, and to children aged 5 to 11 who are traveling alone for international flights.
You must purchase a ticket and apply for the service at the Jin Air Customer Service Center at least 24 hours before departure. At this time, you must accurately provide the personal information and contact information of the guardian at the departure/arrival location.
Please fill out the UM application form and submit it at the airport.
Pet Transport Guide
Carrying on Board
Only available on B737 and B777 aircraft.
Pets that can be transported are dogs/cats/birds that are 8 weeks old or older.
One pet per adult is allowed, and the maximum number of pets allowed varies depending on the aircraft type, so please check in advance.
The total weight of the pet and its container must be less than 7 kg. Cage standard
– Only 1 animal per cage can be transported (However, dogs/cats of the same species between 8 weeks and 6 months old, and a pair of birds can be transported up to 2 animals)
– A container with a waterproof, ventilated, and locking device that can be opened from the outside
– Soft and hard cages made of cloth/leather are possible
– The sum of the three sides of the transport container is 115 cm or less (In the case of a backpack with a transparent ball attached with a height of 20 cm, the total height including the transparent ball must be within 20 cm, including the handle. In the case of a soft container, the height is up to 26 cm)
Transportation fee: Domestic flights: 20,000 won per animal / International flights: Japan/China/Taiwan – 70,000 won per animal, Southeast Asia/Guam – 100,000 won per animal
Required documents
– Domestic flights: Pet Transport Pledge
– International flights: 2 copies of the Transport Pledge, 2 copies of the Quarantine Certificate, Rabies vaccination certificate (2 copies), other required documents by country
Frequently Asked Questions
Jin Air provides a frequently asked questions (FAQ) service on its website and mobile app. Using the FAQ service, you can resolve simple inquiries without calling the customer center.
Conclusion
We have looked into Jin Air’s customer center, phone number, baggage regulations, etc. If you are preparing to travel with Jin Air, please refer to it and use it. If you have any problems during your trip, please contact the customer center to resolve them and have a pleasant trip.
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