Today we will learn about Woori Card’s customer service center and phone numbers. You may lose your card while using it or you may need to contact customer service for another problem, so please be aware of this in advance.
Through the Woori Card Customer Center, you can check your card usage history, report loss, and apply for disability.
Woori Card Customer Center
Our card customer service phone numbers are 1588-9955 and 1599-9955. You can make a call directly using the button below.
Woori Card Customer Center: 1588-9955, 1599-9955
Consultation hours: Weekdays 9:00 – 18:00
Consultation regarding loss reporting and approval: 24 hours a day
ARS shortcut number
Number 1: Individual member
No. 2: Affiliate store
No. 3: Business/Welfare
No. 4: Non-member inquiring about new or single card
No. 5: Prepaid/Gift Card Forest Welfare Service
No. 7: Card password, use registration
No. 8: Lost card/voice phishing report, overseas transaction suspended
#: Major services such as payment utilization inquiry, etc.
👇 Go to Woori Card (Android)
👇Go to Woori Card (iPhone)
Dedicated call center for each service
Woori Card also operates a dedicated call center for each service. Dedicated consultations are available for loans and delinquent payments, credit card applications, car installments, and loss reports.
Call center dedicated to financial services: 1577-9000 (when calling from overseas, call 82-2-6958-9000)
Consultation regarding credit card charges and overdue payments: 1599-6300
Simple card application: 1599-0200
Child Love and Child Happiness Card Consultation Phone Number: 1599-9977
Car installment consultation: 1544-9800
Report lost card: 1588-5300
Woori Card Service
Card reissue
You can apply through the Woori Card website or by contacting the Woori Card customer center.
Card cancellation and loss report
Card cancellation and loss reporting are also possible on the website.
frequently asked questions
Before contacting the customer service center, please refer to the frequently asked questions on our card website, as they can help you resolve your issue.
frequently asked questions
I issued a mobile-only card, but I don’t have a physical card, so I don’t know the card number, CVC, and expiration date. Where can I check it?
Immediately after issuing a mobile-only card, a text message with instructions for using Woori Pay’s quick registration will be sent to the customer. You can check the card number, expiration date, and CVC of your mobile-only card at Woori Pay > Card Number Inquiry.
Woori Pay quick registration method
Install the Woori WON Card app > Click the link in the Woori Pay quick registration text message > Agree to the terms and conditions according to the instructions and complete the authentication process > Complete card registration > Click Woori Pay at the bottom center of the Woori WON Card app home screen > Click to check card number > When checking the card number, you can check the card number and expiration date, and additional authentication is performed to check the CVC.
I entered the card PIN or CVC incorrectly. What happens?
If you enter your card password or CVC incorrectly more than 3 times, we restrict authentication and transactions by entering your card password to ensure your safe transaction. If you clear the password error using the method below, you can authenticate and use the transaction normally.
How to resolve card password error
Woori WON Card App > MY > Manage My Card > Use Card Password Error Clearing menu
Woori Card homepage > MY > Manage my card > Use card password error clearing menu
Please tell me how to apply for reissue?
Re-issuance includes re-issuance of a lost card and re-issuance of a damaged card due to damage. In the case of re-issuance of a damaged card, the card can be used with the existing card for up to 60 days before using a new card.
How to apply for card reissue
1 ) Woori Card website (24 hours a day, 365 days a year)
▷ MY → My card management → Report loss/reissue/cancellation
2 ) Woori Card App (24 hours a day, 365 days a year)
▷ MY → Manage my card → Report loss/reissue → Reissue
3 ) Woori Card Counseling Center (☎ 1588-9955, business days 09:00 – 18:00)
4 ) Woori Bank branch (within bank business hours)
[Note] You can report loss and have it reissued at the Woori Card Loss Counseling Center (☎1588-9955, 1588-5300) 24 hours a day, 365 days a year.
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