Today we will learn how to report to the Consumer Complaint Center. Even though there is a refund regulation under the Consumer Protection Act, the number and scale of damage, such as rejection of transaction cancellation requests or non-refundability, is serious. As each year passes, consumer damage reports are increasing.
In particular, there are more cases of damage like this online than offline. The Consumer Complaint Center was created to solve these problems. You can check other consumers’ small foot status or video reports on the website.
Consumer Complaint Center website
If any damage or dispute that applies to the rights of the Consumer Protection Act occurs, or if a refund request is rejected, please consult the Consumer Complaint Center and resolve the problem.
Apply for Consumer Complaint Center
Access the Consumer Complaint Center website
Click Report at the top of the home page
Confirmation of personal information, collection and use, provision to third parties, and copyright consent
Enter personal information
Select industry category
After adding the company name, title (complaint), photos and videos, and content, enter the letters in the bottom left corner and write them down.
Consumer Complaint Center Telephone Number
The Consumer Counseling Center is an organization that operates to promote the rights and interests of consumers and improve consumer lives. Its role is to receive and process consumer damages and complaints.
Phone number: 1372
Business hours: 9:00 ~ 18:00 (lunch time 12-13:00)
Korea Consumer Agency Damage Relief
There are service organizations such as ‘Korea Consumer Federation’ or ‘1372 Consumer Counseling Center’ where consumers can report or receive consultation to relieve damage. However, in order to apply for damage relief, we hope that you use the ‘Korea Consumer Agency’.
Apply for damage relief from Korea Consumer Agency
The damage relief process proceeds in a total of six steps. After consumer consultation is conducted, damage relief will be applied based on the type, scope, and scale of the damage. The relevant information is notified to the business that sold the product or provided the service, and a factual investigation is conducted.
After fact-finding, we participate in mediation to reach an agreement between the consumer and the company, and the final dispute mediation is held by the Consumer Dispute Mediation Committee.
Consumer Counseling Center Consultation
Access the Korea Consumer Agency website
Apply for damage relief
When filling out an application for damage relief, it is helpful to prepare materials such as transaction statements, receipts, and captures that can prove conversations with the business operator in the event of damage or dispute.
Exclusions from damage relief
If it is impossible to contact you or locate your business due to bankruptcy or closure of the business, etc.
When the claim of the applicant (consumer) cannot be proven (including failure to submit supporting documents)
If it is not a dispute between a consumer and a business operator, such as a dispute arising from commercial activities, a dispute between workers and employees, such as wages, or a transaction between individuals, etc.
In case of damage caused by goods provided by the state or local government
If damage relief has been applied to a dispute resolution organization equivalent to the Consumer Dispute Mediation Committee or if damage relief procedures have been completed, if a lawsuit is in progress in court, etc.
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