Today we will learn how to check inventory at Lotte Mart. There are many cases where I visit the supermarket to purchase necessary items, but return empty-handed because they are out of stock. We hope that you will not go in vain by checking inventory before your visit.롯데마트 재고조회
You can check Lotte Mart inventory on the Dowa Center website. The Lotte Mart Help Center site can be accessed on both PC and mobile, so you can refer to it and search in a convenient way.
How to check Lotte Mart inventory
Lotte Mart Help Center
Access Lotte Mart Help Center website
Check product
Select a region and store to visit
Enter product name
Check inventory status
When checking Lotte Mart inventory, the store’s real-time sales are not applied, so there may be an inventory error. Also, please note that although it is listed at regular price on the website, there are situations where it is sold at a discounted price in stores.
Lotte Mart Exchange and Refund Policy
Exchange and refund criteria
Fresh food: agricultural, marine, livestock products and ready-to-cook foods, refrigerated products (dairy products, fish cake, ham, etc.), plants
If you do not bring a receipt or your purchase information at Lotte Mart is not confirmed, exchange/refund is not possible.
Refunds are based on the purchase price on the receipt, and if there are free gifts/gifts, they can be refunded after return.
Refunds are processed using the same payment method as the original transaction.
When refunding a check card, re-deposit may be slightly delayed depending on the terms and conditions of the relevant bank or card company.
If the product to be exchanged is out of stock or from a company that has withdrawn: Refund
Books, records, videos, game consoles, and software cannot be exchanged or refunded once the product is opened.
Exchange/refund is possible at the store of purchase.
Standards for exchange and refund of defective products
If you discover that a product purchased from Lotte Mart is defective
Within 30 days of purchase (fresh food: within 2 days)
Be sure to bring your receipt (if you do not bring one, you can check the purchase at Lotte Mart)
Defective standard
In case of differences from advertising/indications, non-operation, malfunction, damage, absence of parts, defective assembly, etc.
Shortage of specifications/capacity/content, expired expiration date (based on date of purchase), spoilage/deterioration, inclusion of foreign substances, etc.
Fabric defects, sewing defects, subsidiary material defects, discoloration/discoloration, fraying, etc.
Excludes defects due to customer negligence/carelessness and dissatisfaction with the taste and sweetness of fresh food.
Exchange/refund of major industrial products, A/S standards
Exchange/refund and after-sales service for home appliances, watches, and children’s products follow consumer dispute resolution standards.
When major repairs are required due to performance or function defects occurring under normal use within 10 days of purchase -> Exchange or refund
When major repairs are required due to performance or function defects occurring under normal use within 1 month of purchase -> Exchange or free A/S
Performance or functional defects occurring under normal use within the quality warranty period.
In case of defect -> Free A/S
The same defect has been repaired up to 3 times, but the problem reoccurs -> Exchange or refund
If repair is not possible -> exchange or refund (refund if exchange is not possible)
In case of defects due to customer negligence/carelessness or after the quality guarantee period has elapsed -> Paid A/S
Lotte Mart Customer Center
Lotte Mart Customer Center: 1899-7000
Customer Center Consultation Hours: Weekdays 9:00 – 18:00 (Closed on weekends and public holidays)
For inquiries about Lotte Mart, you can find solutions by searching through the FAQ integrated search. If you search in the Frequently Asked Questions or other menus and your question does not appear, please contact a customer service representative to resolve the issue.
By using chat consultation or 1:1 customer center, you can leave an inquiry without waiting time. Chat consultation is available 24 hours a day, and problems such as product inquiries and order cancellations can be quickly resolved. 1:1 inquiries may take some time because an agent reviews them and then provides a response.
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Today, we learned about how to check Lotte Mart inventory, Lotte Mart exchange, refund policy, and customer center. We hope this information was useful, and that you first check the inventory of the product you wish to purchase before visiting Lotte Mart.
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