Today we will learn about Hana Card customer center and phone numbers. Please be aware in advance that you may lose your Hana Card or have to contact customer service for another problem while using it.
Through the Hana Card Customer Center, you can check card usage history, report loss, and apply for disability.
Hana Card Customer Center
The phone number for Hana Card Customer Center is 1800-1111, and counselor operating hours are from 9:00 a.m. to 18:00 p.m. on weekdays.
Customer Center: 1800-1111
Card application: 1800-3000
Financial application: 1800-1000
Overseas consultation: 82-1800-1111(82-2-3489-1000)
ARS shortcut number
individual member
No. 1: Check usage level
No. 2: Inquiries regarding payment and deposit
No. 3: Financial services (short-term card loan/long-term card loan)
No. 4: Information regarding overseas use
No. 5: Mobile service, point information
No. 6: Product service provision performance inquiry
No. 7: Card reissue
No. 8: Cancel card
No. 9: Send chat link text message
Number 0: Connect to counseling staff
franchisee
No. 1: Transaction approval
No. 2: Cancellation of transaction approval
No. 3: Affiliate store sales performance fax service
No. 4: Affiliate store number inquiry
No. 5: Merchant payment inquiry
Number 0: Connect to counseling staff
corporate member
No. 1: Check payment amount
No. 2: Check usage level
No. 3: Information on usage details and resending invoice
Number 0: Connect to counseling staff
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Frequently Asked Questions
I received a call from a place called the Accident Prevention Team (FDS). Is it really from Hana Card?
The Accident Prevention Team (FDS) is a department at Hana Card. We operate 24 hours a day, 365 days a year, and if domestic or foreign spending that does not match your card usage pattern occurs, we will contact you via mobile phone, text message (SMS), email, and KakaoTalk to confirm.
The phone number sent to the customer is the number of Hana Card’s Accident Prevention Team (see Accident Prevention Team representative number below). If the customer has any questions, please call the phone number you received or call the Hana Card Customer Care Center (1800-1111). ) Please inquire.
Accident Prevention Team Phone Number
Weekly: 02-2003-3906
Night: 02-2003-3911
Do existing Hana Bank internet banking members also need to sign up as web members on the Hana Card website?
Yes, it is. Existing Hana Bank internet banking members can also use web services after registering as a web member on the Hana Card website. Please use Hana Card’s more convenient and diverse web services by registering as a web member just once.
Some card-related services (inquiry, payment, finance, etc.) provided by existing Hana Bank internet banking can still be used, and you can conveniently use the Hana Card website through the SSO (Single Sign On) service.
How do I sign up as a corporate web member?
Corporate web members are divided into the general management manager and corporate card users (public card, user-designated card, personal corporate card).
General Manager: To sign up as a web member, first visit a nearby Hana Bank branch with the application documents (see attached file), complete the registration process, and then enter the corporate number you received on the website to sign up as a web member.
In order to sign up as a corporate card user web member, public card users need to enter card information, and custom card and personal corporate card users need card authentication or certificate (individual) authentication.
Please refer to the respective registration method instructions and sign up as a corporate web member.
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