Today we will learn about Coupang’s customer center and phone numbers. Many people around you are using Coupang Rocket Delivery to purchase goods. During delivery, items may be delivered incorrectly, some items may be missing, or items may be damaged.
If such a problem occurs, you can apply for a refund/exchange. However, if you do not check, refunds/exchanges may not be possible, so please contact customer service to resolve the issue.
Coupang Customer Center
Coupang Customer Center’s phone number is 1577-7011, and consultation is available 24 hours a day, 365 days a year. If the waiting time is long, there are chat consultations and email inquiries, so you can proceed in a convenient way.
Coupang Customer Center Phone Number: 1577-7011 (paid)
Consultation hours: 24 hours a day, 365 days a year
👇 Go to Coupang (Android)
👇Go to Coupang (iPhone)
chat consultation
If you have difficulty connecting due to a long wait on the phone at Coupang’s customer center, please try chat counseling. It can be accessed through the website or app, and is open 24 hours a day, 365 days a year, so consultation is possible at any time.
Email inquiry
You can make email inquiries through the Coupang website. Please note that in the case of email inquiries, if the number of inquiries is high, a response may take more than 24 hours.
Coupang Cancellation/Return Policy
In the early days of Rocket Delivery, the standards for cancellation/return were lenient, but there were many people abusing this, so we have recently established and are operating a cancellation/return policy that complies with the Consumer Act.
Frequently Asked Questions
Before contacting Coupang’s customer service center, please refer to the Frequently Asked Questions menu, as it may be helpful in resolving your question if there is an answer to the same question.
I would like to exchange/return the product.
Exchanges and returns are only possible for unused products, and can be done directly through My Coupang.If a problem is found during the inspection phase after the product has been returned, we may contact you.Exchanges can only be made with the same product as the purchased product.If you would like to change the color or size, please return it and repurchase.
Exchange/Return
My Coupang > Order List > Select Product > Request for Exchange or Return
How long is the exchange/return period?
In case of buyer’s simple change of mind
Rocket delivery product: Within 30 days after delivery
Rocket Fresh products: No returns due to simple change of mind
Rocket direct purchase products: within 7 days after delivery (no exchanges, returns only)
Rocket Mobile products: Within 14 days including order date
Product delivered by seller: within 7 days after completion of delivery
In case of differences in labeling, advertising, or product defects (initial defects)
Within 3 months from the date of receipt of the goods or within 30 days from the date the fact was known or could have been known
In case of damage/defect/misdelivery, etc. (seller’s fault)
Within 3 months from the date of receipt of the goods or within 30 days from the date the fact was known or could have been known
However, since exchange/return conditions vary depending on the product, please refer to the delivery/exchange/return/seller information on the detailed page of the purchased product for accurate information.
I want to cancel the product.
You can cancel orders and request returns directly through My Coupang. Authorization cancellation is completed after the product arrives to the seller. For products delivered after requesting a return, please notify the delivery driver of your refusal to receive them. Although a return has been accepted, the delivery driver will visit and collect the delivered product within 1 to 3 days on weekdays.
Cancel order
My Coupang > Order List > Select Product > Cancel Order
Return it
My Coupang > Order List > Select Product > Request for Exchange or Return
In the case of fresh/refrigerated/frozen products, returns due to a simple change of mind are limited due to the nature of the product that cannot be resold. In the case of seller products, return fees will be incurred if cancellation is made after delivery of the product has begun.
When will my order be delivered?
You can check the expected delivery date directly through My Coupang. After tracking the delivery, click ‘View Details’ at the top to check the delivery status by time zone.Delivery messages can also be checked in the notification center at the top right of the mobile app home.
Check delivery status
My Coupang > Order List > Select Product > Delivery Tracking
Estimated delivery date varies depending on the seller and delivery destination, and may take 3 to 5 days longer for islands and mountainous areas.Please understand that there may be some delays if exceptional circumstances such as bad weather, natural disasters, changes in supply and demand, or holidays occur.
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